My package hasn't arrived yet. What should I do?
First, you should check the status of your order online.
Packages shipped via the US Postal Service sometimes take longer than expected. Priority mail is usually reliable, getting the packages there in 2-3 days, but may take longer on occasion. First class mail packages may take a week or more to arrive. Packages shipped using these methods cannot be tracked while in transit.
When calculating delivery times, please note that our packages ship from our New Jersey location. If after 10 days, your package has still not arrived, send an e-mail to firstname.lastname@example.org so that we are aware of the status. We will advise you as to the next steps at that time.
For packages shipped using UPS, each package is assigned a unique tracking number by UPS. You can track your package from our website. Tracking can be done by order number and destination zip code from your original order or by the UPS package tracking number we sent you in the shipment confirmation e-mail. You can also check the UPS estimated time-in-transit on the UPS website by entering 07016 as the origin zip code and your zip code as the destination. If your package is overdue, please send us an e-mail, and we will have UPS trace the package.
For International orders (First Class or Priority Mail International), the package number provided in your shipping confirmation email is NOT a tracking number. Your package cannot be tracked while in transit. Delays are often caused by slow customs clearance.
What methods of payment are accepted?
We accept Visa, MasterCard, and American Express as payment methods, as well as PayPal and Pay with Amazon. We do not accept payment by pre-paid debit card or pre-paid rebate card. We employ the latest encryption technology from Verisign Inc, the leading encryption provider in e-commerce.
We also accept payment via check or money order. These orders do not ship until payment has been received and merchandise is not held while we await payment. Additional details including payment remittance address are on the mail order form generated at checkout. All prices on our site are in U.S. Dollars. ALL payments must be made in US dollars. Orders received in other currencies will be returned without processing.
Do you accept phone orders?
No, we do not currently accept phone orders. We do offer customer support via e-mail at Sales@WebUndies.com.
How do I return or exchange items from my order?
We stand behind our product and service. We will gladly return or exchange any order in accordance with our return policy.
Do you offer a printed catalog?
WebUndies.com does not offer a printed catalog. As our styles change frequently, we feel it is best to display our merchandise only on the internet. We send out periodic new merchandise announcements via our mailing list, and offer special sales and incentives that we could not offer with a printed catalog. Please see our catalog page for eCatalogs, which make browsing fun on any tablet or PC.
How often do you post new styles?
New styles are added weekly and can be easily viewed on our New Arrivals tab on the top of every page. We also send out new merchandise announcements periodically via our mailing list and through our social media links.
How much will my items shrink?
100% cotton items will experience shrinkage from 5% to 12% depending upon the washing and drying methods. Manufacturers typically recommend washing in warm water and drying on medium or low temperatures.
85% cotton / 15% polyester blended boxers will experience 2% to 8% shrinkage depending upon the washing and drying methods. Manufacturers typically recommend washing in warm water and drying on medium or low temperatures.
100% silk boxers will experience minimal shrinkage. Manufacturers typically recommend hand washing in cold water and line drying for silk boxers.
Laundering instructions are located on the back side of the tags located on the waistband of the item.
What about my privacy?
I submitted a product review, but it is not posted. Why?
Thank you for taking the time to submit a review of our products! Once reviews are submitted, we read each and every one before approving them and having them appear on the site. On occasion, we choose not to post a review- if the language is inappropriate or the comments are not related to the actual product. We are not afraid of bad reviews- as long as it is helpful to other customers and respectful in tone. Just give it a day or two and you may see your comment on the product page!
Where else can I find answers?
Have you looked on our blog? You'll find articles written by our staff on all sorts of topics, from sizing and fabric to shipping: WebUndies.com Blog
Still have a question?
If you have any questions this FAQ did not answer, feel free to send us an e-mail at email@example.com. We will get back to you as soon as we can.