1. Do you offer a printed catalog?
2. My package hasn't arrived yet. What do I do?
3. Does your site use cookies?
4. How do I turn cookies on?
5. Are the sizes of your underwear accurate?
6. How much will they shrink?
7. What about my privacy?
8. How often do you get new styles?
9. What methods of payment do you accept?
10. Do you accept phone orders?
11. How do I exchange (or return) my order?

1. Do you offer a printed catalog? top

WebUndies.com does not offer a printed catalog. We are constantly adding new merchandise to our selection which makes it difficult to keep an up-to-date printed catalog. We also sell out of styles that we can't reorder as some of our wholesalers only create a limited number of each style.

We felt that it was best to display our merchandise on the internet so that we could bring them to market faster. We send out periodic new merchandise announcements via our mailing list, and offer special sales and incentives that we could not offer with a printed catalog.

2. My package hasn't arrived yet. What should I do? top

You can check the status of your order online.

For packages shipped using the US Postal Service
Packages shipped via the postal service sometimes take longer than expected. Priority mail is usually reliable, getting the packages there in 2-3 days, but can take longer. First class mail packages can take a week or more to arrive.

We ship everything from our New Jersey warehouse, so you can estimate how long it may take based on that. We have seen 6-7 day averages for packages to arrive in California.

If after 10 days, your package has still not arrived, send an e-mail to sales@webundies.com so that we are aware of the status. We will advise you as to the next steps at that time.

For packages shipped using UPS
Each package is assigned a unique tracking number by UPS. You can track your package from our website. Tracking can be done by order number and destination zip code from your original order or by the UPS package tracking number we sent you in the shipment confirmation e-mail.

You can also check the UPS estimated time-in-transit on the UPS website by entering 07016 as the origin zip code and your zip code as the destination. If your package is overdue, feel free to send us an e-mail, and we will have UPS trace the package. Don't worry, all packages are insured by UPS so you will get your merchandise.

3. Does your web site use cookies? top

Yes.

Our shopping cart program needs to use cookies to remember the merchandise you have in your shopping cart. Find out more about enabling cookies.

We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.

We are not looking for where YOU as a customer came from, but are looking for trends for how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.

4. How do I turn cookies on? top

Click here for instructions on enabling cookies.

5. Are the sizes of your underwear accurate? top

We have found that our underwear is true to size. That is, the actual sizes accurately reflect the listed waist size. Most are 100% jersey cotton while some are 85% cotton and 15% polyester or 100% silk. To date we have not heard of any problems with the cotton boxers having excessive shrinkage in the laundry when washed according to the manufacturers instructions.

View the size chart

6. How much will they shrink? top

100% cotton boxers will experience shrinkage from 5% to 12% depending upon the washing and drying methods. Manufacturers typically recommend washing in warm water and drying on medium temperatures.

85% cotton / 15% polyester blended boxers will experience 2% to 8% shrinkage depending upon the washing and drying methods. Manufacturers typically recommend washing in warm water and drying on medium temperatures.

100% silk boxers will experience minimal shrinkage. Manufacturers typically recommend washing in cold water and line drying for silk boxers.

Manufacturers recommendations for laundering boxers are located on the back side of the tags located on the waistband of boxers.

7. What about my privacy? top

We respect your privacy. Click here to review our privacy policy.

8. How often do you get new styles? top

We are constantly adding to our inventory. In retail, there are two ways to build inventory. They are buying "wide" and buying "deep". Buying wide means you select more styles, at the expense of stocking lower quantities of those styles. Buying deep means that you select fewer styles, but buy larger quantities of the ones you select.

WebUndies has chosen to buy wide. We want to offer you the biggest selection that we can. This means that we are constantly adding to our inventory (and selling out of other styles). We send out new merchandise announcements via our mailing list.

9. What methods of payment do you accept? top

We accept Visa, MasterCard, and American Express as payment methods. We employ the latest encryption technology from Verisign Inc, the leading encryption provider in e-commerce.

We also accept payment via check or money order. These orders do not ship until payment has been received. Additional details include payment remittance address are on the mail order form generated at checkout.

All prices on our site are in U.S. Dollars.

10. Do you accept phone orders? top

No, we do not currently accept phone orders. The cost of staffing a phone line would force us to raise prices to cover the costs. We decided to provide lower prices instead of staffing a phone line.

11. How do I exchange (or return) my order? top

We stand behind our product and service. We will gladly return or exchange any order in accordance with our return policy.

Still have a question?

If have any questions this FAQ did not answers, feel free to send us an e-mail at help@webundies.com. We will get back to you as soon as we can.

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