Questions about custom printing

Q: What can be printed on boxers, lounge pants, scrubs and tote bags?

A: We can print just about anything including text, graphics, logos and images. Single color printing is less expensive than multiple color, but we can print multi-colored graphics and logos. We can also print team numbers.

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Q: Can you do all-over prints?

A: Yes, but... All-over prints have to be manufactured of pre-printed fabric and have a minimum quantity of 1,500 pair. For quantities under 1,500 pair, we do not offer all-over printing. For quantities over 1500 pieces, please contact us at sales@webundies.com.

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Q: Can you print on a waistband?

A: Yes, depending on the style you choose.

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Q: Can I order just a few items and what is the cost?

A: Our minimum order of screen printed items is 100 pieces.

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Q: We need 100 pair now and a maybe a few pieces later. The price will still be the same won't it?

A: No. Pricing is based on the quantity of each order and is not cumulative. Tip: always order a few extra. There is always that person you did not think about or the person who always changes their mind at the last minute and decides they want something. If the second order is small, there will be additional set-up fees.

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Q: Can you help me design the logo?

A: Yes, we have an artist who can work with you to design a logo. We also have some stock logos available. Orders include design of simple art. For complex designs, art charges may apply.

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Q: What does camera-ready artwork mean?

A: Camera-ready art is basically clean artwork that is the logo or design of what you are looking to have printed on the garment. It has no other color or shading and is suitable for scanning into a computer. Sometimes quality printed stationary will work. Usually business cards are too small. Artwork generated in a computer will usually work but must be in one of several formats including EPS, FH, PDF, JPEG, GIF and TIFF and should be a high resolution copy.

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Q: If I place my order today how long does it take to produce my order?

A: It normally takes about two weeks to complete custom orders. If we guarantee your order by a particular date we will do our best to meet that date. If your order is unique and takes longer than two weeks we will inform you of this prior to you placing the order. For rush orders, an additional fee will be charged.

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Q: Can you print a logo on any of the items on your site?

A: Yes, it is easier to put a logo or design on the boxers or lounge pants listed in our custom section, but we can print on almost any of the styles we sell. Our art department will work with you to try to find the best way to print on those items.

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Q: Can I order custom printed boxers, lounge pants, and scrubs together on the same order?

A: Absolutely. As long as the minimum of 100 pieces is met, you can mix and match the items, sizes and colors. The printing must be the same location on all the items with the same ink color(s). Changing colors or print locations involves additional screens and set-up.

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Q: Can I return some of them if I don't use them all?

A: Since these are customized products, we cannot accept any returns.

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Q: Can I get a sample of the item?

A: Yes. A $25 non-refundable deposit is required for all samples. The $25 can be applied to an order if the sample is returned.

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Q: How can I save money?

A: Order larger quantities or reduce the number of ink colors. For boxers, lounge pants and scrubs, an order of at least 18 dozen (216 pair) in even dozens with a lead time of at least 3 weeks can have an additional savings. Ask us about this when placing the order.

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Q: How does the process work?

A: Here are the steps:

1. You: review the info on our site, decide on the items and submit the information
2. WebUndies: will contact you for additional details and to arrange for the art to be presented in a "proof" which will be sent to you
3. You: will receive a proof of the art and how it will look and the details of your order for your approval.
4. You: will approve (or revise) the proof and will provide a 50% deposit for the printing to start.
5. WebUndies: will print the items, package them and ship them to you. UPS Ground service the the U.S. is included. If faster shipping is required, you will pay the cost difference between the ground service and the service requested.

   You can cancel an order up until the time printing commences. Once an order is printed, there can be no cancellations. A restocking fee of 30% will be charged if an order is cancelled between acceptance of the proof, but before the start of printing.

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